If your photo upload has not been successful, the site should explain what the problem was.
Photo size limit
The site will allow you to upload photos that are no more than 64MB in file size.
If your photo is larger than 64MB in size, you can easily reduce the photo this by resizing the file in a basic graphics program like 'Paint' (pre-installed on a Windows operating system) or numerous web sites available on the internet that allow you to do this - most are free of charge so don't be confused by a site that asks you money.
Re-saving the image as a JPG / JPEG format or reducing the resolution will drop the file size significantly.
Photo format
Your photo needs to be in a valid JPG / JPEG / GIF / PNG format. BMP files are not accepted. If your photo is in any other format, you can change this by saving the file in a basic graphics program like 'Paint' (pre-installed on a Windows operating system) or numerous web sites available on the internet that allow you to do this.
Re-upload
Once you have resolved the issue, you can then try to re-upload the new file to the site.
Still having problems?
If the site is still explaining there's a problem, it may be something else. At this point please get in touch through the contact us area.